Cinely is operated by MINU PTE. LTD. ("Cinely", "we", "us"). This Privacy Policy explains what information we collect when you use the Cinely app and website, how we use it, who we share it with, how long we keep it, and the choices you have.

1. Information We Collect

Account information: your name, email address and profile picture when you sign in with Apple, Google or email, and the sign-in method you used. You can also use Cinely as a guest without signing in.
Content you create: the ideas, prompts and scripts you write; character names, genders and descriptions; your messages to the Agent; your choices in interactive stories; song descriptions and lyrics; music files you upload; and the films, images and songs we make for you.
Photos: photos you take or choose for your characters, your profile picture and your channel. Character photos may show faces; see "Photos and Face Data" below.
Purchases: records of subscriptions and credit purchases made in the App Store, Google Play or on our website. We do not receive your full card details.
Device and usage information: device identifiers (including the identifier we use for guest accounts), app version, language, country, IP address, how you use the app, and crash reports. We use the advertising identifier only if you allow tracking.

2. Photos and Face Data

What we collect: the character photos you add, which may show a person's face. We do not perform face recognition and we do not create face templates, face geometry, facial landmarks or any other biometric identifiers from your photos. We never use your photos to identify you.
How we use them: only to make your films: to draw a character portrait that keeps the person's appearance, to keep the same face across scenes and episodes, and to generate the video. Face data is never used for advertising, marketing or profiling.
Who receives them: Google's generative AI models, which draw the characters and generate the video (see "Third-Party AI Services"). Your photos are never shared with advertising networks, analytics providers or data brokers, and are never sold.
Where they are stored: on our servers, hosted by Amazon Web Services in the United States, and with Google while your content is being generated.
How long we keep them: for as long as your account is active, so you can reuse your characters in new episodes. When you delete your account, your photos are deleted from our servers right away, and we also delete the copies held by our AI provider that are still linked to your account. Any other copies the AI provider holds are handled under its own retention practices.
Your permission: the app asks for your permission before any of your photos or text is sent to AI services. You can withdraw it at any time in Settings > AI data sharing.

3. Third-Party AI Services

Cinely makes your films with AI models from other companies. With your permission, we send them only what is needed to make your content:

Google (Veo video models, Gemini image models and Lyria music models) receives the photos you add, scene descriptions written from your text, character names and descriptions, and song descriptions and lyrics, to draw your characters and generate video, images and music.
Microsoft Azure (AI models hosted on Microsoft Azure) receives the text you write, such as ideas, scripts, character details, messages to the Agent, interactive-story choices and lyrics, to plan and write your story, translate subtitles and reply in chat.

We connect to these models through technical service providers that act on our behalf. Your name, email address, account identifiers and payment information are never sent to AI services. We share data with these providers only for the purposes above and require them to protect it in a way consistent with this Privacy Policy. AI providers may keep temporary copies while processing a request, under their own retention practices.

4. How We Use Information

To provide Cinely: make your films, keep your account, characters and credits, and sync them across your devices.
To keep the service safe: automated checks on prompts and generated content, and preventing fraud and abuse of free credits.
To process purchases and grant subscriptions and credits.
To answer support requests.
To understand how the app is used and improve it.
To send notifications and, where allowed, marketing messages, which you can turn off at any time.
To comply with the law.

5. How We Share Information

AI services: as described in section 3.
Infrastructure: Amazon Web Services (hosting and storage) and Google Firebase (sign-in, notifications, crash reports, analytics and app configuration).
Payments: Apple, Google Play, Airwallex and Stripe process payments; RevenueCat manages subscriptions. We do not collect or store your full card number or CVC; Airwallex and Stripe process card data under their own privacy policies (Airwallex, Stripe) and PCI-DSS standards, and we receive only limited transaction information such as the last four digits of the card, the amount and the status.
Analytics, attribution and advertising: Firebase Analytics, Tenjin, Meta and AppLovin with its ad partners receive device and usage information, and the advertising identifier if you allow tracking. They never receive your photos, prompts or films.
Other users: films you publish are public, together with your channel name and picture, and other users can like and comment on them.
Legal reasons: when required by law, or to protect the rights, safety and security of Cinely, our users or others.

We do not sell your personal information.

6. Data Retention and Deletion

We keep your account information, photos, films and chats for as long as your account is active.
You can delete your account at any time in the app: Settings > Delete account. This immediately deletes your account and everything in it: your films (including published ones), characters and photos, chats, songs, interactive stories, credits and creator channel, along with the files we stored for them.
After deletion we keep only what the law requires, such as purchase and transaction records, and, for one year, a one-way hash of your device identifier, email address and sign-in identifier, used only to prevent free credits from being claimed again.
Copies in caches or backups may remain for a short time before they are overwritten.
Deleting your account does not cancel a subscription bought in the App Store or Google Play; cancel it there. A plan bought on our website is cancelled together with the account.

7. Your Choices and Rights

Stop sharing data with AI services at any time in Settings > AI data sharing. Nothing new is sent after that, but you cannot make films until you allow it again.
Turn notifications and app tracking on or off in your device settings.
Edit your name and profile picture in the app.
Ask us for a copy of your data, to correct it or to delete it by writing to support@minu.ai. You may also complain to your local data protection authority.

8. Children

Cinely is not intended for children under 13, and we do not knowingly collect personal information from them. If you believe a child has given us personal information, contact us and we will delete it.

9. Security

We use administrative, technical and organizational measures to protect your information, such as encrypted connections and restricted access. No method of transmission or storage is completely secure.

10. International Transfers

Your information may be processed in the United States and other countries where we or our providers operate. When we transfer it, we do so in line with applicable law and protect it as described in this Policy.

11. Changes to This Policy

We may update this Policy from time to time. We will post the new version here and change the date above, and ask for your permission again when the law requires it or when we change what we send to AI services.

12. Contact Us

For privacy questions or requests, reach us at:

MINU PTE. LTD. (UEN 202200776M)
10A Braddell Hill, #15-02, Braddell View
Singapore 579720
Email: support@minu.ai
Phone: +1 937 756 5474

Your use of Cinely is also subject to our Terms & Conditions, Refund Policy, and Shipping & Delivery Policy.