Refund Policy

We want you to be satisfied with Cinely. This policy applies to purchases made on our website (cinelyai.com), processed by Stripe.

Refund requests

If you are unhappy with your purchase, contact us at support@minu.ai within 14 days of the charge. We review all requests and respond within 24 hours on business days.

Eligible refunds

We issue refunds for accidental purchases, duplicate charges, technical issues that prevented you from using the Service, and unwanted subscription renewals reported promptly after the renewal date.

How refunds are issued

Approved refunds are returned to the original payment method, typically within 5–10 business days depending on your bank.

Unrecognized charges

If you see a charge from CINELYAI.COM that you do not recognize, please contact us before disputing it with your bank. We will investigate and resolve it promptly, including issuing a refund where appropriate.

App Store / Google Play purchases

Refunds for purchases made through Apple or Google are handled by Apple or Google under their respective refund policies.