This policy applies to purchases made on our website (cinelyai.com).

Digital products only

Everything sold by Cinely is digital: credit packs and Premium subscriptions. We do not sell or ship physical goods, so there are no shipping fees, no delivery addresses, and nothing is sent by post or courier.

How your purchase is delivered

Credit packs: the credits are added to the balance of the Cinely account you were signed in to when you paid.
Premium subscriptions: Premium features are activated on that account for the billing period you chose.

Your purchase is available on the website and in the Cinely mobile app when you sign in with the same account.

Delivery time

Delivery is automatic once your payment is confirmed by our payment provider, usually within seconds. With some payment methods confirmation can take a few minutes; the payment page shows the status of your order while it is being confirmed.

If your purchase has not arrived

If your credits or Premium access have not appeared within 30 minutes of a successful payment, reload the page and check your balance again. If it is still missing, email support@minu.ai with the email address on your account and the time of payment. We respond within 24 hours on business days and will deliver the purchase or refund it.

Refunds

Refunds for website purchases are covered by our Refund Policy.

Contact

MINU PTE. LTD. (UEN 202200776M)
10A Braddell Hill, #15-02, Braddell View
Singapore 579720
Email: support@minu.ai
Phone: +1 937 756 5474